We understand that sometimes a purchase may not be quite right. Full-priced items can be returned for a refund within 14 days of delivery. Items marked as “Sale” or “Outlet” are eligible for exchange only, within 7 days of delivery, subject to the conditions below.
To request a return, please visit the “My Account” section on kiddio.ae or email info@kiddio.ae with your order number and details of the item(s) you wish to return.
Returns are complimentary, regardless of your original shipping address. Once your return has been received, inspected and approved, we will refund the amount paid for the returned item(s) to your original payment method. Original delivery charges are non-refundable.
Items marked as “Sale” or “Outlet” are eligible for exchange only. Exchange requests must be submitted within 7 days of delivery by emailing info@kiddio.ae with your order number and details of the item(s) you wish to exchange.
All exchanges are subject to stock availability and approval following inspection of the returned item(s). Our Customer Service Team will confirm the available replacement options and any applicable price difference before arranging your exchange.
All items submitted for a return or exchange must be unworn, unused and in their original condition, with the original box, packaging, tags and any accessories supplied with the purchase.
Please try shoes on a clean, carpeted surface to avoid marking or scratching the soles. Shoe boxes are considered part of the product and must be protected during the return.
Kiddio has the right to refuse the return or exchange if the item or its original packaging has been worn, used, altered or damaged, or if any included accessories are missing. If your return or exchange is not accepted, our Customer Service Team will contact you.
We will process eligible returns within 10 business days of receiving the returned item(s). Once your return has been inspected and approved, we will notify you by email and issue your refund.
Depending on your bank or payment provider, refunds may take an additional 10–45 business days to appear in your account.
If you receive an item that is faulty, damaged or different from what you ordered, please email info@kiddio.ae with your order number, a description of the issue and supporting photographs so we can assist you.
